Payment and Shipping

Payments

Online Store Purchases

In our online store you can choose to pay by:

  • Credit Card – we accept Visa, MasterCard, American Express, Discover, Diners Club, EnRoute, JCB
  • Interac e-Transfer – payments are sent to payments@painteddonkey.ca and are due upon order submission
  • Sezzle – split your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit. Click here for more details.

In Store Purchases

In store you can choose to pay by:

  • Credit Card – we accept Visa, MasterCard, American Express, Discover, Diners Club, EnRoute, JCB
  • Interac Debit
  • Mobile Wallets – Apple Pay and Android Pay
  • Cash

Shipping

Shipped orders are sent by our preferred couriers – UPS, Canpar, Purolator and FedEx. Canada Post will be used when courier rates are excessive (rural areas) or when sending to a P.O. box as couriers are unable to deliver to P.O. boxes.

To ensure you receive the fastest possible shipping time, please avoid using P.O. Box addresses as our couriers are unable to deliver to them. All packages will be packed as well as they can be to ensure products arrive unharmed.

In-Store Pickup

Free in-store pickup is available from our Oshawa store during normal business hours. If in-store pickup is chosen during checkout you will receive an email letting you know when your order is ready to be picked up. See our home page for location, directions and hours.

PLEASE NOTE – Pickup orders will only be held for 14 days. If your order has not been picked up within 14 days you will be refunded minus a 20% restocking fee.