1. Shipping

Whenever possible shipped orders are sent by our preferred couriers – UPS, Canpar, Purolator and FedEx. Canada Post will be used when shipping to a P.O. Box, or when courier rates are excessive (rural areas). To ensure you receive the fastest possible shipping time please avoid using P.O. Box addresses as our couriers are unable to deliver to them.

All packages will be packed as well as they can be to ensure products arrive unharmed.

2. In-Store Pickup

Free in-store pickup is available from our Oshawa store during normal business hours. If in-store pickup is chosen during checkout you will receive an email letting you know when your order is ready to be picked up. See our home page for location, directions and hours.

3. Payments

Payment can be made by credit card or by Interac e-Transfer. If you choose Interac e-Transfer payment is due immediately upon order submission. Please send Interac e-Transfers to payments@painteddonkey.ca. You will also receive an email confirming your order than contains these instructions.